Kompetensi dan Disiplin Kerja Aparatur Terhadap Kualitas Pelayanan Publik Kecamatan Sidang Barang
DOI:
https://doi.org/10.37150/v1my1052Keywords:
Apparatus Competence, Work Discipline, Public Service Quality, Sindang Barang DistrictAbstract
This study aims to analyze and explain the influence of apparatus competence and work discipline on the quality of public services in Sidang Barang District. Public service represents a primary obligation of the state; however, fluctuations in service quality and human resource constraints often hinder the fulfillment of community needs. This research employed a quantitative explanatory approach involving 163 respondents consisting of neighborhood administrators (RW), civil servants (PNS), and government employees with work agreements (PPPK), selected using proportionate stratified random sampling. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The results indicate that apparatus competence has a positive and significant effect on public service quality, with a path coefficient of 0.526 and a t-statistic value of 9.186. Similarly, work discipline shows a positive and significant effect, with a path coefficient of 0.461 and a t-statistic value of 8.005. Collectively, these variables contribute strongly, explaining 95.4% of the variance in public service quality, with a high predictive relevance (Q²) value of 0.640. In conclusion, strengthening knowledge, skills, and professional attitudes accompanied by adherence to work regulations is a key factor in creating reliable, responsive, and trustworthy bureaucratic services at the district level.
References
Alkhawaldah, Reyad Abdallah, Alshalabi, Feras Suliman, Alshawabkeh, Ziad Ali Eid, Almarshad, Mohammad, Altahrawi, Mujahed Hani Ali, & Alshawabkeh, Tariq Ziad Ali. (2024). The Role of E-Government in Organizational Effectiveness: The Mediating Role of Administrative Empowerment. Human Systems Management, 44(3), 432–447. https://doi.org/10.1177/01672533241295510
Apriyani, Meyti E., Rozi, Imam F., Budiarti, Mahanani N., & Ivianti, Anita. (2020). Rancang Bangun Sistem Aplikasi Tanggap Cepat Pengaduan Infrastruktur Berbasis Android Pada Dinas Pekerjaan Umum Dan Penataan Ruang Kota Malang. Jstie (Jurnal Sarjana Teknik Informatika) (E-Journal), 8(3), 111. https://doi.org/10.12928/jstie.v8i3.17752
Astuti, Susy B., Wardhana, Mahendra, Wahyudie, Prasetyo, & Anggraeni, Lea K. (2021). Pola Penataan Ruang Layanan Publik Yang Smart, Berdasarkan Kajian Okupansi Dan Attachment Pengguna (Objek Kasus : Ruang Layanan Publik Di Kantor / Dinas Di Pemerintah Kota Surabaya). Jurnal Desain Interior, 6(1), 35. https://doi.org/10.12962/j12345678.v6i1.9646
Destiana, Riska. (2023). Kepemimpinan Dan Pengembangan Sumber Daya Manusia Sektor Publik. Dialogue Jurnal Ilmu Administrasi Publik, 5(1). https://doi.org/10.14710/dialogue.v5i1.15762
Dwitasari, Putri, Darmawati, Nurina O., Noordyanto, Naufan, Sittasya, Vonny A., Zulraniyah, Weldiyanti, Raihanah, Fathinah D., & Karim, Aprilia A. (2020). Penggunaan Metode Observasi Partisipan Untuk Mengidentifikasi Permasalahan Operasional Suroboyo Bus Rute Merr-Its. Jurnal Desain Idea Jurnal Desain Produk Industri Institut Teknologi Sepuluh Nopember Surabaya, 19(2), 53. https://doi.org/10.12962/iptek_desain.v19i2.7943
Elvy, Elvy, & Heriyanto, Heriyanto. (2021). Peran Perpustakaan Perguruan Tinggi Dalam Mendukung Implementasi Sustainable Development Goal 4. Baca Jurnal Dokumentasi Dan Informasi, 42(1), 153. https://doi.org/10.14203/j.baca.v42i1.732
Guntur, Muhammad, Juanda, Bambang, & Mulatsih, Sri. (2024). Desain Kelembagaan Pengelolaan Mandiri Teluk Kiluan Provinsi Lampung. Jurnal Tataloka, 26(1), 1–16. https://doi.org/10.14710/tataloka.26.1.1-16
Harumi, Faradina, Nugroho, Lukito E., & Kusumawardani, Sri S. (2021). Efisiensi ISO 27001, ISO 9001, Dan Standar LPSE Pada Data Center Dan E-Procurement Pemerintahan. Jiska (Jurnal Informatika Sunan Kalijaga), 6(1), 50–58. https://doi.org/10.14421/jiska.2021.61-06
Hidayani, Inna, & Setiawan, Rulli P. (2024). Perubahan Persepsi Pengunjung Terhadap Revitalisasi Pasar Baru Magetan. Jurnal Teknik Its, 13(1). https://doi.org/10.12962/j23373539.v13i1.125114
Jabeen, Riffat, Zaka, Azam, Nagy, M., Al-Mofleh, Hazem, & Afify, Ahmed Z. (2024). A new modified estimator of population variance in calibrated survey sampling. Scientific Reports, 14(1). https://doi.org/10.1038/s41598-024-74424-2
Jones, Stephen, Head, Brian, & Ferguson, Michele. (2021). In Search of Policy Innovation: Behavioural Insights Teams in Australia and New Zealand. Australian Journal of Public Administration, 80(3), 435–452. https://doi.org/10.1111/1467-8500.12478
Kholaif, Moustafa Mohamed Nazief Haggag Kotb, & Xiao, Ming. (2022). Is it an opportunity? COVID-19’s effect on the green supply chains, and perceived service’s quality (SERVQUAL): the moderate effect of big data analytics in the healthcare sector. Environmental Science and Pollution Research International, 30(6), 14365–14384. https://doi.org/10.1007/s11356-022-23173-8
Lowe, Maya, Harmon, Shawn H. E., Kholina, Ksenia, Parker, Rachel, & Graham, Janice E. (2022). Public health communication in Canada during the COVID-19 pandemic. Canadian Journal of Public Health = Revue Canadienne de Santé Publique, 113(Suppl 1), 34–45. https://doi.org/10.17269/s41997-022-00702-z
Macpal, Siti, Mewengkang, Alfrina, & Paat, Wensi R. L. (2023). Perancangan Sistem Evaluasi Kinerja Guru Di SMK Negeri Tabukan Utara Berbasis Web. Edutik Jurnal Pendidikan Teknologi Informasi Dan Komunikasi, 3(4), 543–551. https://doi.org/10.53682/edutik.v3i4.7624
Mafriningsianti, Evi, & Setiadi, Sandi. (2025). TRANSFORMATION OF SMES IN WEST JAVA: BUILDING NATIONAL ECONOMIC RESILIENCE THROUGH DIGITAL INNOVATION. Branding: Jurnal Manajemen Dan Bisnis, 4(2 SE-Articles), 1–24. https://doi.org/10.15575/jb.v4i2.51590
Maulana, Rizky, Setiadi, Sandi, & Dedih. (2021). Jurnal Ekonomak Vol. 7 No. 3 Desember 2021|67. 7(3), 67–73.
Mergel, Ines. (2023). Social Affordances of Agile Governance. Public Administration Review, 84(5), 932–947. https://doi.org/10.1111/puar.13787
Nafiah, Adella F., & Setiawan, Putu R. (2023). Evaluasi Kinerja Keterpaduan Layanan Bus Angkutan Umum Massal Antar Operator Menurut Presepsi Pengguna (Studi Kasus Suroboyo Bus Dan Trans Semanggi Suroboyo). Jurnal Teknik Its, 12(2). https://doi.org/10.12962/j23373539.v12i2.123026
Nasution, Ade N. R., & Amalia, Dewi. (2021). Determinan Kinerja Pengelolaan Keuangan Desa. Jurnal Reksa Rekayasa Keuangan Syariah Dan Audit, 8(1), 47. https://doi.org/10.12928/j.reksa.v8i1.3824
Pandey, M. K., Singh, G. N., Zaman, Tolga, Mutairi, Aned Al, & Mustafa, Manahil Sidahmed. (2024). A general class of improved population variance estimators under non-sampling errors using calibrated weights in stratified sampling. Scientific Reports, 14(1). https://doi.org/10.1038/s41598-023-47234-1
Pengabdian, Jurnal, Multidisiplin, Masyarakat, Prakoso, Sugih, Zaky, Muhammad, & Setiadi, Sandi. (2025). PENGUATAN KOMPETENSI DIGITAL MARKETING MELALUI PEMANFAATAN MARKETPLACE PADA SISWA SMK PENGUJI KOTA. 43–48.
Pioh, Cicilia, & Sumual, Tinneke Evie Meggy. (2022). Determinan Kinerja Pengelolaan Keuangan Desa “Studi Pada Seluruh Desa DiKecamatan Tompaso Baru.” Jurnal Akuntansi Manado (Jaim), 242–251. https://doi.org/10.53682/jaim.v3i2.2664
Potane, Joel D., Alano, Isabel Anne M., & Ongcachuy, Braziel L. (2023). Leaders Circle in Facilitating School Heads’ Instructional Supervision Practices for Continuing Professional Development. International Journal of Educational Management and Innovation, 4(2), 86–98. https://doi.org/10.12928/ijemi.v4i2.5491
Pradana, Galih W. (2021). Kebijakan Parkir Elektronik Sebagai Salah Satu Wujud Penerapan Smart City Di Kota Surabaya. Gema Publica, 6(2), 110–123. https://doi.org/10.14710/gp.6.2.2021.110-123
Pramono, Muhammad H., & Satiawan, Putu R. (2023). Arahan Pengembangan Alun-Alun Reksogati Ibu Kota Caruban Dengan Konsep Placemaking. Jurnal Teknik Its, 12(3). https://doi.org/10.12962/j23373539.v12i3.134586
Pratama, Mahardhaffa, & Silviana, S. (2022). Peranan Majelis Pengawas Notaris Terhadap Pelaksanaan Kode Etik Notaris. Notarius, 16(2), 861–869. https://doi.org/10.14710/nts.v16i2.42125
Putra, Ariq R. A., & Yusuf, Mochamad. (2023). Penilaian Kualitas Situs Benteng Vastenburg Sebagai Ruang Publik Di Kota Surakarta Berdasarkan Persepsi Pengguna. Jurnal Teknik Its, 12(3). https://doi.org/10.12962/j23373539.v12i3.120159
Rodliyah, Ummi. (2022). Evaluasi Kinerja Layanan Perpustakaan Uin Sunan Ampel Surabaya Berbasis Standar Nasional Dan Internasional. Baca Jurnal Dokumentasi Dan Informasi, 43(1), 55. https://doi.org/10.14203/j.baca.v43i1.856
Saleh, Ismail, & Rahadian, Yan. (2023). Akar Masalah Tidak Tercapainya Opini WTP: Studi Kasus Di Pemerintah Daerah XX. Indonesian Treasury Review Jurnal Perbendaharaan Keuangan Negara Dan Kebijakan Publik, 8(2), 109–124. https://doi.org/10.33105/itrev.v8i2.547
Sama, Hanumantha Rao, Chen, Long Sheng, Nalluri, Venkateswarlu, & Chendragiri, Madhavaiah. (2023). Enhancing service quality of rural public transport during the COVID-19 pandemic: a novel fuzzy approach. Public Transport (Heidelberg, Germany), 15(2), 479–501. https://doi.org/10.1007/s12469-022-00318-z
Sampow, Richardo, & Pangkey, Royke. (2022). Analisis Kinerja Keuangan Dengan Menggunakan Metode Value for Money Pada Badan Keuangan Dan Aset Daerah Kota Bitung. Jurnal Akuntansi Manado (Jaim), 261–271. https://doi.org/10.53682/jaim.v3i2.2755
Septianingsih, Heny, Kirana, Kusuma Chandra, & Subiyanto, Didik. (2020). PENGARUH KEPEMIMPINAN TRANSFORMASIONAL, DISIPLIN KERJA DAN KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI (Studi Pada Balai Pelestarian Cagar Budaya DIY). Jurnal Fokus Manajemen Bisnis, 10(1), 41. https://doi.org/10.12928/fokus.v10i1.1462
Setiadi, Sandi, Alhidayatullah, Alhidayatullah, Maulana, Rizky, & Halimatu Sya’diah, Nadia. (2025). The Role of Collaboration and Competitiveness in Improving Business Sustainability. International Student Conference on Business, Education, Economics, Accounting, and Management (ISC-BEAM), 4(2 SE-Articles). Retrieved from https://journal.unj.ac.id/unj/index.php/isc-beam/article/view/61564
Setiadi, Sandi, Maulana, Rizky, & Hidayat, Sarip. (2025). Dampak Pungutan Desa terhadap Aset dan Perekonomian Masyarakat. Jurnal Ilmu Manajemen Retail Universitas Muhammadiyah Sukabumi, 6(2), 160–180. https://doi.org/10.37150/jimat.v6i2.3732
Setiadi, Sandi, Widyastuti, Sri, Zulkifli, & Darmansyah. (2025). Sustainable nature tourism transformation: The strategic role of green tourism in West Java. Edelweiss Applied Science and Technology, 9(3), 1544–1569. https://doi.org/10.55214/25768484.v9i3.5599
Setiawan, Adam. (2021). Analisis Yuridis Terhadap Penataan Struktur Organisasi Kementerian Dalam Rangka Peningkatan Reformasi Birokrasi. Supremasi Hukum Jurnal Kajian Ilmu Hukum, 10(2), 117–142. https://doi.org/10.14421/sh.v10i2.2313
Susilo, Muhammad E., & Prayudi, Ahmad. (2020). Analisis Kebijakan Dan Strategi CSR Sebagai Bagian Dari Planning Development. Channel Jurnal Komunikasi, 8(2), 143. https://doi.org/10.12928/channel.v8i2.15865
Variamen, Erfandi Z., & Rohman, Mohammad A. (2021). Faktor Penghambat Implementasi Proyek Transportasi Masal Berbasis Rel Di Surabaya Dengan Skema Kerjasama Pemerintah Dengan Badan Usaha. Jurnal Aplikasi Teknik Sipil, 19(4), 469. https://doi.org/10.12962/j2579-891x.v19i4.9905
Yesmin, Most Nirufer, Hoque, Saiful, Hossain, Md Alamgir, Jahan, Nusrat, Fang, Yuantao, Wu, Renhong, & Alam, Md Jahangir. (2023). SERVQUAL to Determine Relationship Quality and Behavioral Intentions: An SEM Approach in Retail Banking Service. Sustainability, 15(8), 6536. https://doi.org/10.3390/su15086536
Zahri, T. Aznal, Lubis, Abdul Rahman, Djalil, Muslim A., & Syafruddin. (2023). Analysis of Service Quality Factors of the Regional Planning Agency of Aceh. Emerging Science Journal, 7(5), 1723–1744. https://doi.org/10.28991/esj-2023-07-05-017
