KUALITAS PELAYANAN PERKARA PERCERAIAN DI KANTOR PENGADILAN AGAMA KOTA SUKABUMI

Authors

  • Rizki Hegia Sampurna Dosen Administrasi publik UMMI
  • Irni Yuliani

Keywords:

Quality, Public Services, Divorce, District Court for Relig

Abstract

Abstract
This article discusses the quality of public services delivered by District Court for Religious Affairs of the Sukabumi in divorce cases. The study uses
qualitative approach in analyzing data. The data are coded into five dimensions of public services according to a theory by Zeithaml, namely tangible,
reliability, responsiveness, assurance, and empathy. The study reveals that the quality of public services delivered by the court in the divorce cases varies from
one dimension to the other.

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Published

2017-10-11

Issue

Vol. 7 No. 1 (2017)

Section

Articles
Abstract viewed = 62 times